Return & Refund Policy
- We put you at ease while ordering at MuscleKart.com,as you can return all items within 7 days of receipt of goods only In case an item or part of it is found damaged/ defective as per the description on our website or units are missing as per ordered quantity.
- Once you’ve made an online payment, we refund it and keep you notified about the same, we advise you to share a video evidence of unboxing and the issue to our customer care support at sales@musclekart.co.in within 7 days of receipt of the product. We will not be able to entertain claims of a damaged product without a video proof at the time of unboxing.
- We arrange a reverse pickup and then generate either a full refund or a product replacement, as per your request.
- Please Note: Replacements are subject to the availability of the particular product.
Terms for Return:
- For issues like rashes, upset stomach, flavor issues, etc., products are not eligible for return. Do consult before buying the product.
- For issues like unliking the flavour , or change of mind , products are not eligible for return.
Cancellation Policy :
- Orders once dispatched are not eligible for cancellation.
- Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
Return/Refund Policy :
- MuscleKart (Rushabh Exports) products are non-returnable due to the hygiene/health and consumable nature of the product.
- In case you received a damaged/tampered/wrong product, please send us an email with the unboxing video and images of the Product, Invoice, Inner & Outer Packaging, and Batch Number to sales@musclekart.co.in, within 24 hours of the order delivery. We would require 48-72 hours to revert.
- Please do not use the item you have raised a complaint about for the time being.
- If the shipment is tampered with or damaged, please do not accept it.
- In case your order is returned after unsuccessful delivery attempts, kindly contact our customer support team. We’ll either process the refund (which will be in the form of voucher code/ credit points) or we’ll send the order again subject to availability.
- Please do not accept any packet in damaged/tampered condition. No return/replacements will be given in such cases.
Payment Policy :
- You may use UPI, Credit cards/Debit cards, Internet Banking, to make your purchase.
- If the amount has been deducted from your account but you haven’t received any confirmation from us, you can reach out to our customer support team and provide the following information –
- Transaction details/Email address/Contact number
- Complete the product details that you’ve ordered
- Amount debited from the account
Note to Customers :
We have noticed that although a vast majority of our customers have genuine concerns, where we go to extensive lengths for a smooth user experience, some accounts/users abuse our liberal return/exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for due to which our regular/genuine customers are deprived of the support. Hence, to protect the rights of our customers, our support team reserves the right to assess, judge and then take the necessary action at their discretion.